Frequently Asked Questions
Will Call is an event industry term, and just a fancy name, for the location you pick up your tickets at the event. Big Valley Jamboree’s Will Call booth is located in the Processing Lanes.
My friend and I purchased our 3-Day General Admission passes separately, how do we get our camping pass?
Please contact a member of our Ticketing Team at 888 404 1234 and we will be able to assist you
Children under the ages of 11 and under are free to attend in the General Seating Area.
Children that are 2 and under are allowed to sit on an adult’s lap in the Reserved and VIP Seating Areas, however children 3 and older are required to have their own seat in these areas.
All children must be accompanied by an adult at all times and must possess a valid Big Valley Jamboree Admission Wristband. A Youth wristband is available to qualifying children free of charge and can be picked up at Will Call, BVJ Information Booth, and CRE Ticketing Kiosk.
Yes. You can purchase a maximum of 8 valid weekend passes and 4 camping passes.
Your government issued photo ID (Passport, Driver’s license, Identification card). If you have Handicapped camping or parking you will also require your placard AND registration.
Anyone who is at the Big Valley Jamboree and would like to renew their tickets for the following year!
Purchase your tickets as normal, but be advised that you will not receive them until June. We do have greeting cards available online that you can use to present your gift is you wish.
No, ONE credit card per order.
Due to the logistics involved please contact our office at 1-888-404-1234 and a member of our Ticketing Team would be happy to assist you.
You will pay for your tickets at the time of renewal. If your upgrade is successful, you will be charged / credited the difference.
If you miss the deadline, your tickets will be released to the public NO exceptions.
In an effort to be more environmentally conscious, we will no longer be sending out a Ticket Renewal Reminder Letter in the mail following each event year.
We encourage all our fans to sign up as a BVJ Bandit to receive all the latest information and updates regarding the Big Valley Jamboree in their email.
Yes! You should receive an email confirmation. Be sure to check all of your email folders.
Will I get a better chance of an upgrade if I visit the Renewal Lounge during the event and renew my tickets?
Yes! Upgrade priority is based on a first come first serve basis.
I bought tickets but due to unforeseen circumstances I can no longer make it. Can I get a refund on my tickets?
No, there are no refunds or exchanges.
If I buy a weekend General Admission ticket but can only make it for one day, can I sell the other two days or give them to someone else who may be able to use them?
No, a weekend general admission ticket is non-transferable. Damaged or tampered wristbands WILL NOT BE REPLACED.
There is no waiting list for tickets. Our tickets are sold on a first come first serve basis.
A valid weekend admission is having possession of a pass or combination of passes that allow you access to the Big Valley Jamboree from Friday – Sunday.
A weekend admission could be comprised of VIP Seating, Reserved Seating, a 3 Day Weekend Pass, or Single Day Tickets (Friday-Sunday).
A weekend admission is required to enter ALL campground areas.
VIP and Reserved Seat Holders will receive their tickets in the mail typically near the middle of June.
All General Admission Ticket Holders will receive an email near the beginning of June. The email will contain an electronic printable version of their ticket. However if ‘Will Call’ was chosen at the time of purchase, the ticket will be waiting for pick up at the event.
On site at Big Valley Jamboree cannabis will be treated the same as tobacco; it must be consumed in the designated smoking area – no minors and no alcohol allowed. Standard laws apply in regards to carrying, selling or illegal use of the product which will be monitored and enforced by AGLCC and the Camrose Police Service.
Yes. Please refer to the BVJ Code of Conduct.
BVJ is a smoke free site with designated smoking areas. Please see the site map or our information brochure.
Cannabis will be treated the same as tobacco; it must be consumed in the designated smoking area – no minors and no alcohol allowed. Standard laws apply in regards to carrying, selling or illegal use of the product which will be monitored and enforced by AGLCC and the Camrose Police Service.
Yes! Chairs will be allowed to be placed in the mainstage concert bowl daily at approximately 9:00 AM. Once the show has completed for the night, all chairs must be removed for cleanup. A person may only place a maximum of two chairs. Highback chairs are not allowed. Any chairs left behind will be located right beside the concert bowl the following morning. Any chairs not claimed the following morning after they are left behind will then be taken to the lost and found onsite.
If I want to volunteer for the event, do I get to see the shows and camp for free? How many volunteers are involved with the event?
The festival contracts non-profit organizations for a fee to run a particular component of the festival. (i.e. garbage pick up, recycling, etc). In turn the non-profit organizations secure their own volunteers to aid in the project. For example the Camrose Regional Exhibition uses the combined effort of nearly 700 of their volunteers to assist with 50/50 and Nevada tickets sales.
Chairs will be allowed to be placed in the main stage concert bowl for the first time on the Friday morning at approximately 9:00 AM. Once the show has completed for the night, chairs must be removed for clean up. The next opportunity to place chairs in the concert bowl will be at approximately 9:00 AM the following day. A person may only place a maximum of two chairs. Inclement weather, or site maintenance, or unforeseen circumstances may delay the opening of the gates to places chairs.
Yes, in almost 20 years an excess of 5 million dollars has been paid to non-profit groups that help with the festival.
Yes, still pictures are allowed to be taken in the concert bowl. All cameras must adhere to the BVJ photo policy as described in our Festival Guide.
Total number of reserved seats : 5578 Total number of VIP and corporate seats : 1200
The stage opening where the artists perform is 80’ X 60’. Overall, with the side wings and scrims, the dimensions are 240’ x 60’. The festival stage used for the festivals in Camrose, Alberta is considered one of the best in North America. In 2018 a 100′ thrust that runs perpendicular to the stage was added along with two 50’thrusts on either side of that which run parallel to the stage.
Before the event the most up to date information can be found on the Big Valley Jamboree website. (This site) During event time please check social media, the information booth located on the Main Street, and be sure download the Official BVJ App.
No. Camping is not included and must be purchased additionally.
No. To purchase camping you are required to purchase two (2) valid weekend admissions at the same time.
A majority of the sites are 40 feet long, and 20 feet wide. However select sections within Country Nation, Heartland, and Legends Camping have Oversized Camping (30′ x 50′) availble at a higher price point.
Generators will be allowed to operate between 8am and Midnight. If your generator makes excessive noise or creates fumes you will be asked not to use it. We understand some people have health related issues that require generators to run all night. In fairness to other campers, these generators must be of the “whisper quiet” make and not disturb other campers. Any non-compliance will result in eviction without refund.
Yes, a trailer and a SMALL tent are acceptable as long as you do not go off your assigned site(s) and follow the 6 persons per site rule.
All camping is flagged and assigned; there are no first come first serve areas. Please note that tampering with flags is prohibited and can result in eviction. Anyone not adhering to BVJ policies or the Code of Conduct will be subject to eviction without refund and subject to fines according to provincial and local authorities.
No, in order to enter the camping areas you are required to be wearing a valid weekend admission wristband or equivalent.
If you are not all purchasing your tickets at the same time give our ticketing office a call at 888 404 1234 and we can help you with that!
We do not recommend bringing your pets, however they are allowed.
All pets are to remain on a leash and in your immediate campsite area only. Absolutely no pets are allowed on Main Street of the Big Valley Jamboree Site, or concert areas. Panhandle Productions LP will not be held responsible for any injuries or damages your pet may cause to others or their property.
Please remember to clean up after your pets.
The water in the large tanks around the campground is non-potable water. This means that it is not for drinking.
We have tried to replicate all the services on site that you would find in a small city. Thus all emergency services, ATM’s, showers, vendors, and concessions are all available for your convenience and safety.
There are dumpsters located throughout the campsite for garbage. Be sure to clean up your campsite before you leave the site after the event. A messy campsite during the event can lead to an eviction. Upon arrival all campers will receive a garbage bag. When full, place it by the roadway, a clean up crew will remove it and replace your bag with a new one. This service is offered daily.
The most important thing to bring with you is common sense. Don’t bring items that are going to cause problems, or that you plan to leave behind. For a more complete description, please check the campsite regulations. The must up to date information can be found in the Big Valley Jamboree Festival Guide.
We have limited space for camping and want to make sure its being used as efficiently as possible. This also allows you to purchase your exact campsite in advance so that it is waiting for you. Tampering of campground flags marking out assigned camping stalls will result in eviction.
Glass containers are not allowed in the campgrounds. Alcohol brought onto the site must be in cans or plastic.
No, not at this time. Although there is no running water, there are large tanks of non-potable water available throughout the campground (these are NOT for drinking). Contractors are also available during the event to provide water for your RV or whatever you may require. Generators are permitted as long as they run quietly and cleanly and do not disturb your neighbors. Generators should also not run after midnight.
Yes, Heartland, Legends, Legacy, and Cadillac Ranch VIP have a noise curfew of 12:00 Midnight, and Country Nation has a noise curfew of 2:00 a.m. These curfews are strictly enforced
Most definitely. Excess noise, inappropriate wristband, messy campsite, vandalism, and consuming alcohol where you are not suppose to (to mention a few) are all grounds for eviction. Make sure that you pay attention to the rules. Evictions will result in the removal of your wristband and a police escort off of the site. Camping areas must also be kept clean and maintained. Each camp site not cleaned up properly at the end of the event will result in a $300.00 clean up fee charged to the site holders credit card.